SHIPPING

Please read the shipping policies below in it's entirety prior to making a purchase.

FREE SHIPPING:

  • For Canadian Orders over $120 CAD
  • For US Orders over $79 USD
  • For International Orders over $120 USD
  • For PICKUP at our Toronto location (please send us a message to arrange a pick up in store and we will refund any shipping fees paid) 

 

CANADIAN ORDERS:

Orders totalling over $120 cad (not including any applicable shipping fees) will automatically qualify for free shipping. No coupon code is required. 

For orders totalling less than $120: Flat Rate Shipping across Canada features an expected transit time between 2-5 business days (not including processing times). Please note, deliveries to rural areas may take longer. Upon shipment, you will receive an email confirming that your package has shipped.

 

US ORDERS:

Orders totalling over $79 usd (not including any applicable shipping fees) will automatically qualify for free shipping. No coupon code is required. Shipping is via USPS or UPS and includes tracking.

Shipping is based on size and weight. Orders ship via USPS First Class or Priority mail.  Shipping times are between 3-5 business days (not including processing times). Deliveries to rural areas may take longer. This service includes a Tracking Number.

For orders less than $79 usd: Total shipping cost depends on the size and weight of your order. If your order falls over the specified shipping weight classes or standard sizing, we will contact you with the final shipping costs for your approval prior to sending out the package.

 

INTERATIONAL ORDERS:

Orders totalling over $120 usd (not including any applicable shipping fees) will automatically qualify for free shipping. No coupon code is required. Shipping includes full OR partial tracking depending on the receiving country.

For orders less than $120 usd: Total shipping cost depends on the size and weight of your order. If your order falls over the specified shipping weight classes or standard sizing, we will contact you with the final shipping costs for your approval prior to sending out the package.

 

PLEASE NOTE:

  • International Packages (including packages to the US) may incur duties, taxes and/or customs fees and are the sole responsibility of the buyer. 
  • Paper Plus Cloth will not be responsible for any lost/stolen/damaged packages by the local post unless insurance is purchased and the appropriate proof of liability is provided to process the claim.
  • Paper Plus Cloth will also not be responsible for delays due to weather, customs or local post issues.
  • Paper Plus Cloth will not be responsible for packages returned/lost due to incorrect or incomplete shipping addresses.

 

Processing Times:

Unless otherwise specified, orders are generally shipped within 2-5 business days.  

Estimated Shipping Times (does not include processing time):

Canada: 2-5 business days
United States: 3-5 business days
Europe: 1-2 weeks
Australia and New Zealand: 1-2 weeks
Asia Pacific: 1-2 weeks

 

Shipping times are estimates only based on current postal information and cannot be guaranteed.

 

ORDERS THAT INCLUDE PRE ORDERS:

If your order contains a pre-order item(s), your order will not ship until the pre order items are also ready to ship.  Should you wish to receive your non-preorder items right away, kindly place a separate order for your pre order.  Orders will be treated as 2 separate orders and applicable shipping fees/policies will enforced.

 

UNDELIVERABLE PACKAGES

If your package cannot be delivered due to an incorrect shipping address, if you refuse the package, or if the package is unclaimed, the package will be returned to us and we will be billed the cost of return shipping. Once received (upwards of up to 6-12 weeks), we will issue you a refund for the amount of your order after deductions for the initial shipping fees AND the cost of return shipping. Upon receipt of the returned package, we will notify you of the status of your package and the value of your refund. Help us avoid these situations by double-checking your address before checking out AND remembering to pick up your parcels from the post office. 

 

IN A HURRY?

Expedited shipping is available upon request.  If you need your order in a hurry, send us an email with the items you are interested in ordering, address including postal code and required timeline. We will respond with a quote for express shipping. We can be reached at contact@paperpluscloth.com